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Processing time: Orders are generally processed within 5–7 business days after placement, Monday through Friday, excluding Indian public holidays. During promotional periods, festive seasons, sales, or periods of unusually high order volume, processing may take slightly longer.
- Please note that unforeseen circumstances, public holidays, or logistical delays may occasionally affect processing and shipping times.
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Domestic shipping (India): We ship orders across India through India Post and trusted courier partners. The estimated total delivery time for orders within India is 10–14 business days from the date of order confirmation.
Delivery timelines may vary depending on the destination, postal code, courier availability, public holidays, weather conditions, and other logistical factors.
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International shipping: We ship worldwide via DHL Express or equivalent international courier. Shipping charges, customs duties, import fees, and applicable taxes are the recipient’s responsibility (per DHL customs declarations). Estimated total delivery time for international orders is up to 20 business days from the date of order confirmation, depending on the destination, customs clearance, and local courier operations.
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Refused shipments: If a parcel is refused, the customer is responsible for the original shipping charges, any incurred import fees, and the cost of return.
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Customs & gifts: For international orders, commercial value will be declared on customs forms—even for gifts—according to international postal regulations.
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Order tracking: Tracking details will be sent via email once your order ships.
- Delays: Any customs processing delays or carrier disruptions are beyond Namah Crystal World Private Limited' control.
