Namah Crystals Pvt. Ltd. (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://namahcrystals.com or use our services.
1. Information We Collect
We may collect the following information when you interact with our website or services:
- Personal Information: Name, email address, phone number, shipping/billing address, and other details you provide during checkout or service requests.
- Payment Information: We do not store or process your payment details directly. Payments are securely processed through trusted third-party payment gateways.
- Usage Data: Information such as your IP address, browser type, device type, pages visited, and time spent on our website.
- Cookies: We use cookies and similar technologies to improve your browsing experience. You may disable cookies through your browser settings, though some features of our website may not function properly.
2. How We Use Your Information
We use the collected information to:
- Process and fulfil your orders, returns, and exchanges.
- Communicate with you regarding your purchases, inquiries, or service requests.
- Improve our website functionality, product offerings, and customer experience.
- Send you promotional offers, newsletters, and updates (only if you have opted in).
3. Sharing Your Information
We respect your privacy and do not sell or rent your personal information. We may share your information with:
- Service Providers: Third-party vendors (such as shipping partners, payment processors, or IT service providers) who assist us in operating our website and delivering services.
- Legal Compliance: If required by law, we may disclose information to comply with legal obligations, enforce our terms, or protect our rights.
4. Data Security
We implement strict technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal requirements, and resolve disputes. Once no longer needed, your data will be securely deleted or anonymized.
6. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.”
7. Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request deletion of your personal data (subject to legal and contractual obligations).
- Opt-out of marketing communications at any time.
To exercise these rights, please contact us at support@namahcrystals.com. We aim to respond within 7 business days.
8. Your Privacy Matters to Us
In compliance with the Information Technology Act, 2000 and applicable rules, we are committed to safeguarding your privacy. If you have any concerns or feedback regarding our Privacy Policy, please contact us:
- Email: support@namahcrystals.com
- Phone: +91 73108 36108
- Address: Block B3, Janakpuri, Delhi, 110058, India